At IPTVMIXTE, we want to ensure that you are 100% happy with our service. If you have any technical queries, do not hesitate to contact us. Our tech team will not leave your side until you’re watching TV! However, if you feel the service you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
IPTVMIXTE Does offer refunds on digital products/services under certain conditions.
IPTVMIXTE offer refunds ONLY under these conditions :
- We will refund completely only purchase which has been done in less than 72 hours. After that no refund can be approved.
- Refunds are not issued immediately for technical issues. We appreciate your patience and understanding as we work diligently to resolve the issue. Our team is committed to providing assistance to solve any challenges you may be facing. Should the problem persist beyond 48 hours, rest assured that a refund will be promptly processed to ensure your satisfaction.
How much time it takes to get refunded ?
- For payments made using credit cards, the refund process typically involves the return of funds to the customer’s bank account within a timeframe of 20 to 31 working days.
- However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for this time frames and delays. We are not the payment provider, we are just the IPTV service provider.
We will not send refunds nor make partial refund if:
- Customer didn’t like the channel line-up.
- Customer found another service.
- Customer refuse to apply the solutions we provide if he/she have any issue.
If some channels are freezing, buffering or not working sometimes:
Some channels may experience temporary freezing, buffering, or downtime due to various reasons. These issues are typically transient and caused by factors such as internet fluctuations, customer setup, ISP problems, or server-side channel downtime. Our expert engineers are always working to fix them.